Jaehun Park. Combined Text-Mining/DEA method for measuring level of customer satisfaction from online reviews. Expert Syst. Appl., 232:120767, December 2023. [doi]
@article{Park23-14,
title = {Combined Text-Mining/DEA method for measuring level of customer satisfaction from online reviews},
author = {Jaehun Park},
year = {2023},
month = {December},
doi = {10.1016/j.eswa.2023.120767},
url = {https://doi.org/10.1016/j.eswa.2023.120767},
researchr = {https://researchr.org/publication/Park23-14},
cites = {0},
citedby = {0},
journal = {Expert Syst. Appl.},
volume = {232},
pages = {120767},
}