Jaehun Park, Byung Kwon Lee, Sungmook Lim. Quality-driven profitability analysis in service operations. JORS, 72(7):1578-1590, 2021. [doi]
@article{ParkLL21-0,
title = {Quality-driven profitability analysis in service operations},
author = {Jaehun Park and Byung Kwon Lee and Sungmook Lim},
year = {2021},
doi = {10.1080/01605682.2020.1740624},
url = {https://doi.org/10.1080/01605682.2020.1740624},
researchr = {https://researchr.org/publication/ParkLL21-0},
cites = {0},
citedby = {0},
journal = {JORS},
volume = {72},
number = {7},
pages = {1578-1590},
}