Robert Pedlow, Anne Miller. IT outsourcing: some implications for building usable IT systems. ACM SIGCHI Bull., 30(1):37-43, 1998. [doi]
@article{PedlowM98,
title = {IT outsourcing: some implications for building usable IT systems},
author = {Robert Pedlow and Anne Miller},
year = {1998},
doi = {10.1145/280571.280589},
url = {https://doi.org/10.1145/280571.280589},
researchr = {https://researchr.org/publication/PedlowM98},
cites = {0},
citedby = {0},
journal = {ACM SIGCHI Bull.},
volume = {30},
number = {1},
pages = {37-43},
}