Kevan Penter, Graham Pervan, John Wreford. Offshore BPO at large captive operations in India. IT & People, 22(3):201-222, 2009. [doi]
@article{PenterPW09,
title = {Offshore BPO at large captive operations in India},
author = {Kevan Penter and Graham Pervan and John Wreford},
year = {2009},
doi = {10.1108/09593840910981419},
url = {http://dx.doi.org/10.1108/09593840910981419},
researchr = {https://researchr.org/publication/PenterPW09},
cites = {0},
citedby = {0},
journal = {IT & People},
volume = {22},
number = {3},
pages = {201-222},
}