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Routinizing change: Does business process management technology have unintended firm-level consequences?

Brian T. Pentland, Harminder Singh, Elaine K. Yakura. Routinizing change: Does business process management technology have unintended firm-level consequences?. In Proceedings of the International Conference on Information Systems, ICIS 2012, Orlando, Florida, USA, December 16-19, 2012. Association for Information Systems, 2012. [doi]

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Brian T. Pentland

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Harminder Singh

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Elaine K. Yakura

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