Ohad Perry, Ward Whitt. Responding to Unexpected Overloads in Large-Scale Service Systems. Management Science, 55(8):1353-1367, 2009. [doi]
@article{PerryW09,
title = {Responding to Unexpected Overloads in Large-Scale Service Systems},
author = {Ohad Perry and Ward Whitt},
year = {2009},
doi = {10.1287/mnsc.1090.1025},
url = {http://dx.doi.org/10.1287/mnsc.1090.1025},
researchr = {https://researchr.org/publication/PerryW09},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {55},
number = {8},
pages = {1353-1367},
}