Kostanija Petrovic, Melanie Siegmann. Make Space for the Customer: The Shift towards Customer Centricity. In Aaron Marcus, editor, Design, User Experience, and Usability. Theory, Methods, Tools and Practice - First International Conference, DUXU 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings, Part I. Volume 6769 of Lecture Notes in Computer Science, pages 485-490, Springer, 2011. [doi]
@inproceedings{PetrovicS11, title = {Make Space for the Customer: The Shift towards Customer Centricity}, author = {Kostanija Petrovic and Melanie Siegmann}, year = {2011}, doi = {10.1007/978-3-642-21675-6_56}, url = {http://dx.doi.org/10.1007/978-3-642-21675-6_56}, researchr = {https://researchr.org/publication/PetrovicS11}, cites = {0}, citedby = {0}, pages = {485-490}, booktitle = {Design, User Experience, and Usability. Theory, Methods, Tools and Practice - First International Conference, DUXU 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011, Proceedings, Part I}, editor = {Aaron Marcus}, volume = {6769}, series = {Lecture Notes in Computer Science}, publisher = {Springer}, isbn = {978-3-642-21674-9}, }