Justin Petucci, Qiyuan Li. Automated Support Request Categorization using Machine Learning. In Julie Wernert, Alan Chalker, Shava Smallen, Tabitha K. Samuel, John-Paul Navarro, editors, PEARC '22: Practice and Experience in Advanced Research Computing, Boston, MA, USA, July 10 - 14, 2022. ACM, 2022. [doi]
@inproceedings{PetucciL22,
title = {Automated Support Request Categorization using Machine Learning},
author = {Justin Petucci and Qiyuan Li},
year = {2022},
doi = {10.1145/3491418.3535147},
url = {https://doi.org/10.1145/3491418.3535147},
researchr = {https://researchr.org/publication/PetucciL22},
cites = {0},
citedby = {0},
booktitle = {PEARC '22: Practice and Experience in Advanced Research Computing, Boston, MA, USA, July 10 - 14, 2022},
editor = {Julie Wernert and Alan Chalker and Shava Smallen and Tabitha K. Samuel and John-Paul Navarro},
publisher = {ACM},
isbn = {978-1-4503-9161-0},
}