Dien D. Phan. Software Quality Management Strategies: The IBM Lesson. IS Management, 15(2):1-6, 1998. [doi]
@article{Phan98,
title = {Software Quality Management Strategies: The IBM Lesson},
author = {Dien D. Phan},
year = {1998},
doi = {10.1201/1078/43184.15.2.19980301/31118.7},
url = {http://dx.doi.org/10.1201/1078/43184.15.2.19980301/31118.7},
researchr = {https://researchr.org/publication/Phan98},
cites = {0},
citedby = {0},
journal = {IS Management},
volume = {15},
number = {2},
pages = {1-6},
}