Tuan Phung-Duc, Ken'ichi Kawanishi. An Efficient Method for Performance Analysis of Blended Call Centers with redial. APJOR, 31(2), 2014. [doi]
@article{Phung-DucK14,
title = {An Efficient Method for Performance Analysis of Blended Call Centers with redial},
author = {Tuan Phung-Duc and Ken'ichi Kawanishi},
year = {2014},
doi = {10.1142/S0217595914400089},
url = {http://dx.doi.org/10.1142/S0217595914400089},
researchr = {https://researchr.org/publication/Phung-DucK14},
cites = {0},
citedby = {0},
journal = {APJOR},
volume = {31},
number = {2},
}