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Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts

Willem Pieterson, Jan van Dijk. Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. In Judith Bayard Cushing, Theresa A. Pardo, editors, Proceedings of the 8th Annual International Conference on Digital Government Research, Bridging Disciplines & Domains, DG.O 2007, Philadelphia, Pennsylvania, USA, May 20-23, 2007. Volume 228 of ACM International Conference Proceeding Series, pages 173-182, Digital Government Research Center, 2007. [doi]

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Willem Pieterson

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Jan van Dijk

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