Willem Pieterson, Wolfgang Ebbers, Jan van Dijk. Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Government Information Quarterly, 24(1):148-164, 2007. [doi]
@article{PietersonED07,
title = {Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector},
author = {Willem Pieterson and Wolfgang Ebbers and Jan van Dijk},
year = {2007},
doi = {10.1016/j.giq.2005.12.001},
url = {http://dx.doi.org/10.1016/j.giq.2005.12.001},
researchr = {https://researchr.org/publication/PietersonED07},
cites = {0},
citedby = {0},
journal = {Government Information Quarterly},
volume = {24},
number = {1},
pages = {148-164},
}