Citizen behavior in a multi-channel environment

Willem Pieterson, Marije Teerling. Citizen behavior in a multi-channel environment. In Soon Ae Chun, Marijn Janssen, José Ramón Gil-García, editors, Proceedings of the 9th Annual International Conference on Digital Government Research, Partnerships for Public Innovation, DG.O 2008, Montreal, Canada, May 18-21, 2008. Volume 289 of ACM International Conference Proceeding Series, pages 387-388, Digital Government Research Center, 2008. [doi]

@inproceedings{PietersonT08,
  title = {Citizen behavior in a multi-channel environment},
  author = {Willem Pieterson and Marije Teerling},
  year = {2008},
  doi = {10.1145/1367832.1367906},
  url = {http://doi.acm.org/10.1145/1367832.1367906},
  tags = {meta-model, Meta-Environment, meta-objects},
  researchr = {https://researchr.org/publication/PietersonT08},
  cites = {0},
  citedby = {0},
  pages = {387-388},
  booktitle = {Proceedings of the 9th Annual International Conference on Digital Government Research, Partnerships for Public Innovation, DG.O 2008, Montreal, Canada, May 18-21, 2008},
  editor = {Soon Ae Chun and Marijn Janssen and José Ramón Gil-García},
  volume = {289},
  series = {ACM International Conference Proceeding Series},
  publisher = {Digital Government Research Center},
  isbn = {978-1-60558-099-9},
}