Willem Pieterson, Cindy Weng. Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery. In Gabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk, editors, Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 - September 2, 2020, Proceedings. Volume 12219 of Lecture Notes in Computer Science, pages 138-150, Springer, 2020. [doi]
@inproceedings{PietersonW20,
title = {Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery},
author = {Willem Pieterson and Cindy Weng},
year = {2020},
doi = {10.1007/978-3-030-57599-1_11},
url = {https://doi.org/10.1007/978-3-030-57599-1_11},
researchr = {https://researchr.org/publication/PietersonW20},
cites = {0},
citedby = {0},
pages = {138-150},
booktitle = {Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 - September 2, 2020, Proceedings},
editor = {Gabriela Viale Pereira and Marijn Janssen and Habin Lee and Ida Lindgren and Manuel Pedro Rodríguez Bolívar and Hans Jochen Scholl and Anneke Zuiderwijk},
volume = {12219},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-57599-1},
}