Claudio S. Pinhanez. A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications. IJISSS, 1(2):17-35, 2009. [doi]
@article{Pinhanez09,
title = {A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications},
author = {Claudio S. Pinhanez},
year = {2009},
url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=2526},
tags = {e-science},
researchr = {https://researchr.org/publication/Pinhanez09},
cites = {0},
citedby = {0},
journal = {IJISSS},
volume = {1},
number = {2},
pages = {17-35},
}