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Fabiana Pirola, Giuditta Pezzotta, Daniela Andreini, Chiara Galmozzi, Alice Savoia, Roberto Pinto. Understanding Customer Needs to Engineer Product-Service Systems. In Bernard Grabot, Bruno Vallespir, Samuel Gomes, Abdelaziz Bouras, Dimitris Kiritsis, editors, Advances in Production Management Systems. Innovative and Knowledge-Based Production Management in a Global-Local World - IFIP WG 5.7 International Conference, APMS 2014, Ajaccio, France, September 20-24, 2014, Proceedings, Part II. Volume 439 of IFIP Advances in Information and Communication Technology, pages 683-690, Springer, 2014. [doi]

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