Leyland F. Pitt, Richard T. Watson, C. Bruce Kavan. Measuring Information Systems Service Quality: Concerns for a Complete Canvas. MIS Quarterly, 21(2):209-221, 1997. [doi]
@article{PittWK97,
title = {Measuring Information Systems Service Quality: Concerns for a Complete Canvas},
author = {Leyland F. Pitt and Richard T. Watson and C. Bruce Kavan},
year = {1997},
url = {http://www.misq.org/archivist/vol/no21/issue2/vol21n2art4.html},
tags = {completeness, C++},
researchr = {https://researchr.org/publication/PittWK97},
cites = {0},
citedby = {0},
journal = {MIS Quarterly},
volume = {21},
number = {2},
pages = {209-221},
}