A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers

Bhuminan Piyathasanan, Christine Mathies, Martin Wetzels, Paul G. Patterson, Ko de Ruyter. A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers. Int. J. Electronic Commerce, 19(2):126-158, 2015. [doi]

@article{PiyathasananMWP15,
  title = {A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers},
  author = {Bhuminan Piyathasanan and Christine Mathies and Martin Wetzels and Paul G. Patterson and Ko de Ruyter},
  year = {2015},
  doi = {10.1080/10864415.2015.979484},
  url = {http://dx.doi.org/10.1080/10864415.2015.979484},
  researchr = {https://researchr.org/publication/PiyathasananMWP15},
  cites = {0},
  citedby = {0},
  journal = {Int. J. Electronic Commerce},
  volume = {19},
  number = {2},
  pages = {126-158},
}