Neil Pollock, Robin Williams, Luciana D Adderio, Christine Grimm. Post local forms of repair: The (extended) situation of virtualised technical support. Information and Organization, 19(4):253-276, 2009. [doi]
@article{PollockWDG09,
title = {Post local forms of repair: The (extended) situation of virtualised technical support},
author = {Neil Pollock and Robin Williams and Luciana D Adderio and Christine Grimm},
year = {2009},
doi = {10.1016/j.infoandorg.2009.08.001},
url = {http://dx.doi.org/10.1016/j.infoandorg.2009.08.001},
researchr = {https://researchr.org/publication/PollockWDG09},
cites = {0},
citedby = {0},
journal = {Information and Organization},
volume = {19},
number = {4},
pages = {253-276},
}