Emotion recognition from helpdesk messages

Lukas Povoda, Akshaj Arora, Sahitya Singh, Radim Burget, Malay Kishore Dutta. Emotion recognition from helpdesk messages. In 7th International Congress on Ultra Modern Telecommunications and Control Systems and Workshops, ICUMT 2015, Brno, Czech Republic, October 6-8, 2015. pages 310-313, IEEE, 2015. [doi]