Modelling and analysis of VoIP call centre server performance with impatient callers, re-service, service interruption and buffer search

R. Preena, D. Sumitha. Modelling and analysis of VoIP call centre server performance with impatient callers, re-service, service interruption and buffer search. IJMNO, 15(3):270-291, 2025. [doi]

Authors

R. Preena

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D. Sumitha

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