Identifying Common Themes and Persuasive Elements in Healthcare Customer Reviews

Kanatip Prompol, Uraiwan Jansong, Kulsawasd Jitkajornwanich. Identifying Common Themes and Persuasive Elements in Healthcare Customer Reviews. In 23rd IEEE/ACIS International Conference on Software Engineering Research, Management and Applications, SERA 2025, Las Vegas, NV, USA, May 29-31, 2025. pages 327-333, IEEE, 2025. [doi]

@inproceedings{PrompolJJ25,
  title = {Identifying Common Themes and Persuasive Elements in Healthcare Customer Reviews},
  author = {Kanatip Prompol and Uraiwan Jansong and Kulsawasd Jitkajornwanich},
  year = {2025},
  doi = {10.1109/SERA65747.2025.11154545},
  url = {https://doi.org/10.1109/SERA65747.2025.11154545},
  researchr = {https://researchr.org/publication/PrompolJJ25},
  cites = {0},
  citedby = {0},
  pages = {327-333},
  booktitle = {23rd IEEE/ACIS International Conference on Software Engineering Research, Management and Applications, SERA 2025, Las Vegas, NV, USA, May 29-31, 2025},
  publisher = {IEEE},
  isbn = {979-8-3315-6536-7},
}