Chong Un Pyon, Sung Min Bae, Ji Young Woo, Sang-Chan Park. The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry. In Kurt Bauknecht, Birgit Pröll, Hannes Werthner, editors, E-Commerce and Web Technologies: 6th International Conference, EC-Web 2005, Copenhagen, Denmark, August 23-26, 2005, Proceedings. Volume 3590 of Lecture Notes in Computer Science, pages 168-177, Springer, 2005. [doi]
@inproceedings{PyonBWP05,
title = {The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry},
author = {Chong Un Pyon and Sung Min Bae and Ji Young Woo and Sang-Chan Park},
year = {2005},
doi = {10.1007/11545163_17},
url = {http://dx.doi.org/10.1007/11545163_17},
tags = {rule-based, web service},
researchr = {https://researchr.org/publication/PyonBWP05},
cites = {0},
citedby = {0},
pages = {168-177},
booktitle = {E-Commerce and Web Technologies: 6th International Conference, EC-Web 2005, Copenhagen, Denmark, August 23-26, 2005, Proceedings},
editor = {Kurt Bauknecht and Birgit Pröll and Hannes Werthner},
volume = {3590},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-28467-2},
}