Chong Un Pyon, Ji Young Woo, Sang-Chan Park. Intelligent service quality management system based on analysis and forecast of VOC. Expert Syst. Appl., 37(2):1056-1064, 2010. [doi]
@article{PyonWP10,
title = {Intelligent service quality management system based on analysis and forecast of VOC},
author = {Chong Un Pyon and Ji Young Woo and Sang-Chan Park},
year = {2010},
doi = {10.1016/j.eswa.2009.06.066},
url = {http://dx.doi.org/10.1016/j.eswa.2009.06.066},
tags = {rule-based, analysis},
researchr = {https://researchr.org/publication/PyonWP10},
cites = {0},
citedby = {0},
journal = {Expert Syst. Appl.},
volume = {37},
number = {2},
pages = {1056-1064},
}