Jin Qi. Mitigating Delays and Unfairness in Appointment Systems. Management Science, 63(2):566-583, 2017. [doi]
@article{Qi17-0, title = {Mitigating Delays and Unfairness in Appointment Systems}, author = {Jin Qi}, year = {2017}, doi = {10.1287/mnsc.2015.2353}, url = {http://dx.doi.org/10.1287/mnsc.2015.2353}, researchr = {https://researchr.org/publication/Qi17-0}, cites = {0}, citedby = {0}, journal = {Management Science}, volume = {63}, number = {2}, pages = {566-583}, }