ShanShan Qi, Ning Chris Chen. "Thank You for Your Stay, " and Then What? Macau Hotels' Responses to Consumer Online Reviews. In Roland Schegg, Brigitte Stangl, editors, Information and Communication Technologies in Tourism 2017, ENTER 2017, Proceedings of the International Conference in Rome, Italy, January 24-26, 2017. pages 559-569, Springer, 2017. [doi]
@inproceedings{QiC17-1,
title = {"Thank You for Your Stay, " and Then What? Macau Hotels' Responses to Consumer Online Reviews},
author = {ShanShan Qi and Ning Chris Chen},
year = {2017},
doi = {10.1007/978-3-319-51168-9_40},
url = {https://doi.org/10.1007/978-3-319-51168-9_40},
researchr = {https://researchr.org/publication/QiC17-1},
cites = {0},
citedby = {0},
pages = {559-569},
booktitle = {Information and Communication Technologies in Tourism 2017, ENTER 2017, Proceedings of the International Conference in Rome, Italy, January 24-26, 2017},
editor = {Roland Schegg and Brigitte Stangl},
publisher = {Springer},
isbn = {978-3-319-51168-9},
}