Jia Yin Qi, Qi-Xing Qu, Yong-Pin Zhou. How does customer self-construal moderate CRM value creation chain?. Electronic Commerce Research and Applications, 13(5):295-304, 2014. [doi]
@article{QiQZ14,
title = {How does customer self-construal moderate CRM value creation chain?},
author = {Jia Yin Qi and Qi-Xing Qu and Yong-Pin Zhou},
year = {2014},
doi = {10.1016/j.elerap.2014.06.003},
url = {http://dx.doi.org/10.1016/j.elerap.2014.06.003},
researchr = {https://researchr.org/publication/QiQZ14},
cites = {0},
citedby = {0},
journal = {Electronic Commerce Research and Applications},
volume = {13},
number = {5},
pages = {295-304},
}