Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Hong Qin, Victor R. Prybutok, Jun Zhou. Quantitative comparison of service quality and recoverability measures. IJSS, 7(2):138-154, 2011. [doi]
No references recorded for this publication.
No citations of this publication recorded.