Conceptualizing collaboration and community in virtual reference and social question and answer services - researchr publication authors

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Marie L. Radford, Lynn Silipigni Connaway, Stephanie Mikitish, Mark Alpert, Chirag Shah, Nicole Cooke. Conceptualizing collaboration and community in virtual reference and social question and answer services. Inf. Res., 18(3), 2013. [doi]

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