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Marie L. Radford, Lynn Silipigni Connaway, Jeffrey Pomerantz. Shaping the future realities of virtual reference. In Information Realities: Shaping the Digital Future for All - Proceedings of the 69th ASIS&T Annual Meeting, ASIST 2006, Austin, TX, USA, November 3-8, 2006. Volume 43 of Proceedings of the Association for Information Science and Technology, pages 1-8, Wiley, 2006. [doi]

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