Predicting Distributions of Waiting Times in Customer Service Systems using Mixture Density Networks

Majid Raeis, Ali Tizghadam, Alberto Leon-Garcia. Predicting Distributions of Waiting Times in Customer Service Systems using Mixture Density Networks. In Hanan Lutfiyya, Yixin Diao, A. Nur Zincir-Heywood, Rémi Badonnel, Edmundo R. M. Madeira, editors, 15th International Conference on Network and Service Management, CNSM 2019, Halifax, NS, Canada, October 21-25, 2019. pages 1-6, IEEE, 2019. [doi]

@inproceedings{RaeisTL19,
  title = {Predicting Distributions of Waiting Times in Customer Service Systems using Mixture Density Networks},
  author = {Majid Raeis and Ali Tizghadam and Alberto Leon-Garcia},
  year = {2019},
  doi = {10.23919/CNSM46954.2019.9012688},
  url = {https://doi.org/10.23919/CNSM46954.2019.9012688},
  researchr = {https://researchr.org/publication/RaeisTL19},
  cites = {0},
  citedby = {0},
  pages = {1-6},
  booktitle = {15th International Conference on Network and Service Management, CNSM 2019, Halifax, NS, Canada, October 21-25, 2019},
  editor = {Hanan Lutfiyya and Yixin Diao and A. Nur Zincir-Heywood and Rémi Badonnel and Edmundo R. M. Madeira},
  publisher = {IEEE},
  isbn = {978-3-903176-24-9},
}