The Service Behind the Service: Sensegiving in the Service Economy

Neil C. Ramiller, Mike Chiasson. The Service Behind the Service: Sensegiving in the Service Economy. In Michael Barrett, Elizabeth J. Davidson, Catherine A. Middleton, Janice I. DeGross, editors, Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century - IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada. Volume 267 of IFIP Advances in Information and Communication Technology, pages 117-126, Springer, 2008. [doi]

Authors

Neil C. Ramiller

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Mike Chiasson

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