Gregory W. Ramsey, Sanjay Bapna. A Technique to Exploit Free-Form Notes to Predict Customer Churn. IJCMAM, 4(1):1-16, 2014. [doi]
@article{RamseyB14,
title = {A Technique to Exploit Free-Form Notes to Predict Customer Churn},
author = {Gregory W. Ramsey and Sanjay Bapna},
year = {2014},
doi = {10.4018/ijcmam.2014010101},
url = {http://dx.doi.org/10.4018/ijcmam.2014010101},
researchr = {https://researchr.org/publication/RamseyB14},
cites = {0},
citedby = {0},
journal = {IJCMAM},
volume = {4},
number = {1},
pages = {1-16},
}