M. N. Ravishankar, Shan Ling Pan. Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center. Int J. Information Management, 33(1):147-159, 2013. [doi]
@article{RavishankarP13,
title = {Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center},
author = {M. N. Ravishankar and Shan Ling Pan},
year = {2013},
doi = {10.1016/j.ijinfomgt.2012.08.003},
url = {http://dx.doi.org/10.1016/j.ijinfomgt.2012.08.003},
researchr = {https://researchr.org/publication/RavishankarP13},
cites = {0},
citedby = {0},
journal = {Int J. Information Management},
volume = {33},
number = {1},
pages = {147-159},
}