Soumya Ray, Sung S. Kim, James G. Morris. Research Note - Online Users' Switching Costs: Their Nature and Formation. Information Systems Research, 23(1):197-213, 2012. [doi]
@article{RayKM12-0,
title = {Research Note - Online Users' Switching Costs: Their Nature and Formation},
author = {Soumya Ray and Sung S. Kim and James G. Morris},
year = {2012},
doi = {10.1287/isre.1100.0340},
url = {http://dx.doi.org/10.1287/isre.1100.0340},
researchr = {https://researchr.org/publication/RayKM12-0},
cites = {0},
citedby = {0},
journal = {Information Systems Research},
volume = {23},
number = {1},
pages = {197-213},
}