Jeffrey Ray, Marcello Trovati, Simon Minford. A Preliminary Automated Approach to Assess Hospital Patient Feedback. In Leonard Barolli, Isaac Woungang, Omar Khadeer Hussain, editors, Advances in Intelligent Networking and Collaborative Systems, The 9th International Conference on Intelligent Networking and Collaborative Systems, INCoS-2017, Ryerson University, Toronto, ON, Canada, August 24-26, 2017. Volume 8 of Lecture Notes on Data Engineering and Communications Technologies, pages 585-593, Springer, 2017. [doi]