Business Process Quality Management

Hajo A. Reijers, Jan Mendling, Jan Recker. Business Process Quality Management. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 1, Introduction, Methods, and Information Systems, 2nd Ed. International Handbooks on Information Systems, pages 167-185, Springer, 2015. [doi]

Authors

Hajo A. Reijers

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Jan Mendling

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Jan Recker

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