Hajo A. Reijers, Irene T. P. Vanderfeesten, Wil M. P. van der Aalst. The effectiveness of workflow management systems: A longitudinal study. Int J. Information Management, 36(1):126-141, 2016. [doi]
@article{ReijersVA16,
title = {The effectiveness of workflow management systems: A longitudinal study},
author = {Hajo A. Reijers and Irene T. P. Vanderfeesten and Wil M. P. van der Aalst},
year = {2016},
doi = {10.1016/j.ijinfomgt.2015.08.003},
url = {http://dx.doi.org/10.1016/j.ijinfomgt.2015.08.003},
researchr = {https://researchr.org/publication/ReijersVA16},
cites = {0},
citedby = {0},
journal = {Int J. Information Management},
volume = {36},
number = {1},
pages = {126-141},
}