Olaf Reinhold, Rainer Alt. Analytical Social CRM: Concept and Tool Support. In 24th Bled eConference: eFuture Creating Solutions for the Individual, Organisations and Society, Bled, Slovenia, June 12-15, 2011. pages 50, 2011. [doi]
@inproceedings{ReinholdA11,
title = {Analytical Social CRM: Concept and Tool Support},
author = {Olaf Reinhold and Rainer Alt},
year = {2011},
url = {http://aisel.aisnet.org/bled2011/50},
researchr = {https://researchr.org/publication/ReinholdA11},
cites = {0},
citedby = {0},
pages = {50},
booktitle = {24th Bled eConference: eFuture Creating Solutions for the Individual, Organisations and Society, Bled, Slovenia, June 12-15, 2011},
}