João Reis, Marlene Amorim, Nuno Melão. Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight. In Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum, editors, Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Volume 331 of Lecture Notes in Business Information Processing, pages 31-44, Springer, 2018. [doi]
@inproceedings{ReisAM18,
title = {Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight},
author = {João Reis and Marlene Amorim and Nuno Melão},
year = {2018},
doi = {10.1007/978-3-030-00713-3_3},
url = {https://doi.org/10.1007/978-3-030-00713-3_3},
researchr = {https://researchr.org/publication/ReisAM18},
cites = {0},
citedby = {0},
pages = {31-44},
booktitle = {Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings},
editor = {Gerhard Satzger and Lia Patrício and Mohamed Zaki and Niklas Kühl and Peter Hottum},
volume = {331},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-030-00713-3},
}