Carol Rhodes, William Goveia, Brian Sierkowski. Information Provision vs. Direct Services in User Support. In SIGUCCS. pages 274-277, 2000.
@inproceedings{RhodesGS00,
title = {Information Provision vs. Direct Services in User Support},
author = {Carol Rhodes and William Goveia and Brian Sierkowski},
year = {2000},
researchr = {https://researchr.org/publication/RhodesGS00},
cites = {0},
citedby = {0},
pages = {274-277},
booktitle = {SIGUCCS},
}