A Call for Change in the Call Center - researchr publication bibtex

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Debbie Richards. A Call for Change in the Call Center. JOEUC, 20(1):64-75, 2008. [doi]

@article{Richards08-1,
  title = {A Call for Change in the Call Center},
  author = {Debbie Richards},
  year = {2008},
  url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=3838},
  researchr = {https://researchr.org/publication/Richards08-1},
  cites = {0},
  citedby = {0},
  journal = {JOEUC},
  volume = {20},
  number = {1},
  pages = {64-75},
}

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