Ahmad D. Ridley, Michael C. Fu, William A. Massey. Customer relations management: call center operations: fluid approximations for a priority call center with time-varying arrivals. In Stephen E. Chick, Paul J. Sanchez, David M. Ferrin, Douglas J. Morrice, editors, Proceedings of the 35th Winter Simulation Conference: Driving Innovation, New Orleans, Louisiana, USA, December 7-10, 2003. pages 1817-1823, ACM, 2003. [doi]
@inproceedings{RidleyFM03,
title = {Customer relations management: call center operations: fluid approximations for a priority call center with time-varying arrivals},
author = {Ahmad D. Ridley and Michael C. Fu and William A. Massey},
year = {2003},
doi = {10.1145/1030818.1031067},
url = {http://doi.acm.org/10.1145/1030818.1031067},
tags = {C++},
researchr = {https://researchr.org/publication/RidleyFM03},
cites = {0},
citedby = {0},
pages = {1817-1823},
booktitle = {Proceedings of the 35th Winter Simulation Conference: Driving Innovation, New Orleans, Louisiana, USA, December 7-10, 2003},
editor = {Stephen E. Chick and Paul J. Sanchez and David M. Ferrin and Douglas J. Morrice},
publisher = {ACM},
isbn = {0-7803-8132-7},
}