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Suzanne Rivard, Liette Lapointe. Information Technology Implementers' Responses to User Resistance: Nature and Effects. MIS Quarterly, 36(3):897-920, 2012. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: A Multilevel Model of Resistance to Information Technology ImplementationLiette Lapointe, Suzanne Rivard. misq, 29(3):461-491, 2005. [doi]
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