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Literature review of three-dimensional customer perceived quality factors analysis in increasing customer satisfaction and behavioral intentions

Adi Markus Riyanto, Agus Achmad Suhendra. Literature review of three-dimensional customer perceived quality factors analysis in increasing customer satisfaction and behavioral intentions. In Shuliang Li, editor, Proceedings of the 2018 International Conference on Information Management & Management Science, IMMS 2018, Chengdu, China, August 25-27, 2018. pages 67-72, ACM, 2018. [doi]

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Adi Markus Riyanto

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Agus Achmad Suhendra

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