Sarah Rodenbeck, Yoon Suk Uhr. TicketHub: Enabling Actionable Analysis of Support Requests With NLP. In Robert S. Sinkovits, Alana Romanella, Shelley Knuth, Ken Hackworth, Jeff Pummill, editors, Practice and Experience in Advanced Research Computing, PEARC 2023, Portland, OR, USA, July 23-27, 2023. pages 109-116, ACM, 2023. [doi]
@inproceedings{RodenbeckU23,
title = {TicketHub: Enabling Actionable Analysis of Support Requests With NLP},
author = {Sarah Rodenbeck and Yoon Suk Uhr},
year = {2023},
doi = {10.1145/3569951.3604397},
url = {https://doi.org/10.1145/3569951.3604397},
researchr = {https://researchr.org/publication/RodenbeckU23},
cites = {0},
citedby = {0},
pages = {109-116},
booktitle = {Practice and Experience in Advanced Research Computing, PEARC 2023, Portland, OR, USA, July 23-27, 2023},
editor = {Robert S. Sinkovits and Alana Romanella and Shelley Knuth and Ken Hackworth and Jeff Pummill},
publisher = {ACM},
isbn = {978-1-4503-9985-2},
}