Alexander Rossmann, Tim Wilke, Gerald Stei. Usage of Social Media Systems in Customer Service Strategies. In 50th Hawaii International Conference on System Sciences, HICSS 2017, Hilton Waikoloa Village, Hawaii, USA, January 4-7, 2017. pages 1-10, AIS Electronic Library (AISeL), 2017. [doi]
@inproceedings{RossmannWS17,
title = {Usage of Social Media Systems in Customer Service Strategies},
author = {Alexander Rossmann and Tim Wilke and Gerald Stei},
year = {2017},
url = {http://aisel.aisnet.org/hicss-50/in/electronic_marketing/9},
researchr = {https://researchr.org/publication/RossmannWS17},
cites = {0},
citedby = {0},
pages = {1-10},
booktitle = {50th Hawaii International Conference on System Sciences, HICSS 2017, Hilton Waikoloa Village, Hawaii, USA, January 4-7, 2017},
publisher = {AIS Electronic Library (AISeL)},
}