Jeffrey Roy. Electronic service delivery in a multi-channel public sector: an assessment of the government of Canada. IJITM, 6(2/3/4):148-169, 2007. [doi]
@article{Roy07:0,
title = {Electronic service delivery in a multi-channel public sector: an assessment of the government of Canada},
author = {Jeffrey Roy},
year = {2007},
doi = {10.1504/IJITM.2007.013998},
url = {http://dx.doi.org/10.1504/IJITM.2007.013998},
researchr = {https://researchr.org/publication/Roy07%3A0},
cites = {0},
citedby = {0},
journal = {IJITM},
volume = {6},
number = {2/3/4},
pages = {148-169},
}