What academic research tells us about service - researchr publication bibtex

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Roland T. Rust, Carol Miu. What academic research tells us about service. Communications of the ACM, 49(7):49-54, 2006. [doi]

@article{RustM06,
  title = {What academic research tells us about service},
  author = {Roland T. Rust and Carol Miu},
  year = {2006},
  doi = {10.1145/1139948},
  url = {http://doi.acm.org/10.1145/1139948},
  researchr = {https://researchr.org/publication/RustM06},
  cites = {0},
  citedby = {0},
  journal = {Communications of the ACM},
  volume = {49},
  number = {7},
  pages = {49-54},
}

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