Robert M. Saltzman, Vijay Mehrotra. A Call Center Uses Simulation to Drive Strategic Change. Interfaces, 31(3):87-101, 2001. [doi]
@article{SaltzmanM01,
title = {A Call Center Uses Simulation to Drive Strategic Change},
author = {Robert M. Saltzman and Vijay Mehrotra},
year = {2001},
doi = {10.1287/inte.31.3.87.9632},
url = {http://dx.doi.org/10.1287/inte.31.3.87.9632},
researchr = {https://researchr.org/publication/SaltzmanM01},
cites = {0},
citedby = {0},
journal = {Interfaces},
volume = {31},
number = {3},
pages = {87-101},
}